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Helix ensures availability of spare parts for self-service. You will find a selection of our most common spare parts after you log in below. If you do not see what you need, please contact us.

Helix also provides normal turnaround on pump repairs or remanufactured replacements, with:

ServicesBenefits

Availability

Scope

Rapid Response ExchangeReduce your downtime while keeping low inventoryShips 1-3 business days after order isreceivedAvailable on certain part numbers only
Scheduled ExchangeHave your equipment delivered on time for your scheduled PMShips 5 business days after order is received Available on certain part numbers only
Standard RepairKeep your repair cost lowShips 15 business days after equipment is receivedAvailable on all part numbers
Remanufactured Pumps Reduce your downtimeShips 10 business days after order is receivedAvailable for part numbers not managed under our exchange programs


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Order Assistance

CTI Sales Inquires:
+1 978 262 2900
(US toll-free: 800 284 2796)
sales.support@brooks.com

GP Sales Inquires:
+1 303 652 4400
(US toll-free: 800 776 6543)
co-csr@brooks.com

Polycold Systems Inquiries:
+1 707 769 7000
(US toll-free: 888.476.5926)
petaluma.sales@brooks.com

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